General terms of sale and services

Summary translation of the official document Pro R-04/F/10 REV 2 of 02/02/2025. In the event of any discrepancy, the French version prevails.

1. Preamble

SARL NORMISO provides control, inspection, verification and analysis services at the request of legal entities, individuals or state bodies. Unless otherwise agreed in writing, no party other than the client may give instructions on the scope of services, the delivery of reports or certificates, or the communication of results. These terms form an integral part of contracts, purchase orders and service orders; any change of scope requires an amendment accepted by both parties.

2. Performance of services

The company deploys qualified personnel and performs its services with due skill and diligence, in accordance with the contractually agreed standards and rules. Any contradiction found between the actual characteristics of inspected goods and those specified in the order is reported to the client as a matter of urgency. Services may be entrusted in whole or in part to agents or subcontractors. Sampling follows recognised standards; analyses are entrusted to duly approved and accredited laboratories, using sealed samples identifiable only by the company. Samples are kept for a maximum of six months.

3. Client obligations

The client must provide in due time the information, instructions and documents needed, any special equipment or personnel, and free access to the premises; ensure site safety; report in advance all known or potential risks (radiation, toxic or explosive substances, pollution, etc.); retain custody and responsibility for the goods and installations inspected; and refrain from any attempt to influence or pressure the company's agents, who act impartially.

4. Prices and payment

Prices are agreed at the time of the order (lump sum, ad valorem or per assignment); all applicable taxes are borne by the client. Invoices are payable within 30 days of receipt or within the period stated on the invoice. Late payment gives rise to penalties at twice the legal interest rate on the amount including tax; payment may not be withheld or deferred on grounds of dispute, counterclaim or set-off. The company may suspend or terminate the contract in case of non-payment; recovery costs are borne by the client.

5. Reports and certificates

Acting impartially, the company reports only the facts observed at the time of its intervention, within the limits of the instructions received. Results are assessed against the contractual specifications or applicable standards. Unless previously authorised, the client is the sole recipient of reports and certificates, whose use is its sole responsibility; they may only be reproduced in full and in their proper context.

6. Liability and indemnification

The company's intervention neither limits the client's initiative nor relieves the parties of their legal or contractual responsibilities. The company is not liable for delays or non-performance due to events beyond its control. Its liability for any claim is limited to ten times the fees paid for the service concerned; indirect damage (loss of profit, production, business or contracts) is excluded. The client indemnifies the company against third-party claims. Any claim must be notified in writing within 30 days of completion of the services.

7. Confidentiality and disputes

Both parties keep confidential the information obtained in their contractual relationship. In the event of a dispute, the parties first seek an amicable settlement; failing that, the dispute is brought before the court of Algiers, under Algerian law.