Commitments & values
- Impartiality — a documented impartiality analysis, a type A structure and decisions based solely on evidence;
- Confidentiality — client information is protected at every stage;
- Complaints and appeals — an impartial process open to all, with acknowledgement within 7 days;
- Social responsibility — a CSR approach in the spirit of ISO 26000; see our CSR charter aligned with the Sustainable Development Goals.